Property Management Services

Why choose Keys Realty?

With a collective 60 years’ experience as Gold Coast real estate agents Keys Realty have known Main Beach since it was just a strip of beach bungalows.
Their knowledge and experience in this area and its surrounding suburbs is second to none.
Keys Realty understand the importance of getting it right the first time.  When it comes to your investment property and how it is cared for, this is critical.
Keys Realty are completely focused on the specific and personal needs of both the owner and the tenant.  A premier service, carried out by highly qualified and trained staff.
Specialising in up market and prestige apartments and homes, and utilising our strength as a family owned and operated company, Keys Realty are able to offer complete personal and professional attention and care.

Complete property management focus

• To provide you a specialist service• To care for you and your valuable investment• To take a personal interest in your tenant and property• To keep you well informed at all times• To only employ professional and ethical staff• To find a tenant who will treasure your home as if it were their own• To only use quality, reliable and qualified trades people• To look after your financial interests• To maximise your returns• To keep your rental return in line with the current market• To ensure rent payments are received and disbursed promptlyAt Keys Realty we know how hard you have worked to secure your investment portfolio and also understand the need for the correct tenant to be placed in your home.

Professional Photography

Put yourself in the position of a potential tenant scanning hundreds of online and print property advertisements – there are so many to view and choose from.  You don’t want to make your tenants work too hard to find your property and see the best features your home has to offer.
To assist you, and to bring out the best of your property, we work with a professional photographer to show your home in its best light.
We have carefully designed and tailored a photography package to suit your property management requirements. Whilst this package is a landlord cost, we know from ongoing experience that this enhances your chances of snapping up that perfect tenant faster.
Discuss how we can arrange this for you today.

Rental arrears

• As your agent, ensuring that the rent is received on time and in advance is important to us
• Given this, we download our bank statements and receipt any payments received daily, to ensure that we remain abreast of any pending issues
• We have a zero tolerance to rent arrears at Keys Realty

Ongoing routine inspections

• We carry out 3 routine inspection each year on every property• A full report is forwarded to you after each inspection for your records, including photographs of the property as necessary
• We encourage our owners to attend once a year where possible to ensure both you and your property manager are on the same page with potential repairs for the future and current condition of your home

Maintenance and property repairs

• We proactively manage maintenance and repairs to agreed limits, ensuring you are well informed of these repairs to provide full disclosure
• Due to the professional relationship established with our tradespeople, we can comfortably guarantee any repairs by them, as well as the security of your home and the tenants belongings when they attend
• Please note - you do have the right to specify tradespeople of your choice, provided they are qualified within their specific field and able to assist us at short notice

Customer service standards and guarantee –

We promise to:
• Actively promote and market your rental property
• Attend the property with all prospective tenants for personalised inspections 
• Complete comprehensive tenant checks to secure quality occupants for your rental property
• Ensure rental payments are received from your tenant on time
• Disburse rental funds to your chosen bank account twice a month
• Liaise with you regarding lease renewals and rental increases
• Carry out regular comprehensive routine inspections each year
• Address all repairs and maintenance items with you within 72 hours of issues being brought to our attention
• Keep you fully informed of all situations with open communication